Photo Surgeon Terms and Conditions
Estimates and Quotes
Estimates for restorations can be provided on receipt of the scanned* photograph. Low resolutions scans are acceptable for initial estimates but higher resolution scans may be requested. Your original photograph is always a preference for accuracy of quotation, and scan quality which is carried out in house. In the event of a particularly challenging restoration, where timescales may need to be extended, you will be notified by email and the options discussed. All quotes are valid for 1 month.
* If you wish to have a photo restored, please securely post your image to Photo Surgeon. Alternatively, email a high-resolution scan of at least 1200 ppi with no additional filters activated.
Restoration and Colourisation work
By agreeing for Photo Surgeon to proceed with the work, it is seen a commitment between both parties. For us to provide a restored image and for the client to work with us, to bring the order to completion following payment. Not all images can be restored 100% or close to their original condition. Although we apply every level of care and skill, often concessions need to be made to ensure the best outcome. We will happily make additional revisions to an image upon request (within reason, and to a level of restoration that the image will allow). Any major reworking or additional requests not included in the original quote will be quoted at extra cost. Restorations are priced based on the level of damage and fit into various grades. See our Pricing guide for full details.
Should your restored photo(s) not match your expectations, Photo Surgeon will work with you to fix any issues until you are satisfied with the result. In the rare event that I am not be able to meet your requirements, a proportional refund will be considered. I evaluate all requests before undertaking any work and reserve the right to refuse a project if I feel that I will be unable to achieve a satisfactory result or that the time involved outweighs the cost. In these cases, if you have provided me with original photograph, you agree to pay for the cost of returning your originals to you via Royal Mail Special Delivery.
Print time scales: Your order is posted to you around 7-14 working days from the time you have paid. Prints are ordered from a print laboratory and are posted to us for quality checks. Like any distribution company deliveries can be subject to delay, such as weather or interruption to shipping routes. For speed, you can opt to print yourself with a “digital only” order, no partial refund will be offered in this instance.
Additional prints and services are available as below.
Additional enlarged print £5 - £10 (size dependant)
Digital Copy of completed image £2.50
Return of original photo – no work £5.95
Posting original photographs is ok, provided they are posted by Special Delivery Service by Royal Mail for the highest level of insurance and with tracking in the rare event that your item gets lost in the system. If your images are family heirlooms or treasured memories, it is always best to use the safest postal method. Use plenty of cardboard to stop the photos from bending and protect them from damage.
Please include an email address, phone number and your full name and postal address in your package. We will post back via Royal Mail Special Delivery and the cost of this will be included with your restoration quote. In the event that we evaluate your original photographs and determine that no restoration can be performed, you agree to pay for the cost of returning your originals to you via Royal Mail Special Delivery.
We regret that we can only provide digital file orders for customers outside the UK.
Credit or Debit card. Bank details are available on request for electronic transfer. See the payment page. Payment is expected upon instruction of work in all cases. Placing an order with Photo Surgeon without the ability to pay is not acceptable, please ensure you have funds before considering an order. For non payers, no work will proceed. Cheques are not accepted.
Images cannot be worked on that are protected by copyright laws. Any professionally taken photograph is under the photographer’s copyright and can only be reproduced with their permission for which they often require a fee. Illegal reproduction may result in legal action by the photographer. By submitting photographs to us for restoration or reproduction you affirm that no copyright is infringed. Photo Surgeon will not be liable to you or any third party for such copyright infringement, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of Photo Surgeon. You will be liable for any copyright claims that arise.
Privacy and images
Details of customers are kept in strict confidence and are not sold on to third parties. By using Photo Surgeon you give us the right to use your images on the website and social media for promotion material unless you notify us in writing. We value your privacy. No names will be used to retain your privacy. Images will be archived for 1 year in the event of a customer requiring further re-working or reprints. Should an image be required after this time period a retrieval fee will be charged.